Frequently Asked Questions

Technology has created so many new opportunities for connecting with those we care about, but we discourage sponsors from trying to contact children using social media sites, like Facebook. One reason is because of our priority to ensure both their safety and privacy, as well as yours.

There are three possible reasons why you cannot contact your previous sponsored child:

  1. When sponsored children leave the community, their new homes may be in an area where World Vision does not have staff to facilitate communications or their new locations are unknown.
  2. When World Vision transitions out of a community because the community has become self-sufficient, our staff does not remain to facilitate communications.
  3. When a child or the child’s family is no longer participating in the sponsorship program, sponsorship funds cannot support communications to them.

Please call us at 1-866-595-5550 and we will contact your sponsored child’s community to see if there is additional information available.

In everything we do, we aim to find the best balance between cost, donor satisfaction and the impact of donated dollars. As a best practice, we will provide donors with prior notice before any proposed increase is implemented. We will obtain your consent to any increase in your monthly sponsorship amount through an ‘opt-out’ process. This means that if you receive World Vision Canada’s notice of an increase and want to participate, there is nothing further required from you. If you don’t want to participate, simply indicate so by using one of the easy ‘opt-out’ options that will be provided. As always, if you wish to stop your sponsorship, you may do so at any time.

Please contact World Vision as soon as possible at 1-866-595-5550 to explore the options available.

Now that your questions are answered, click below to find a child to sponsor.

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