Our Policy

We are committed to meeting the needs of all our supporters and are doing everything we can to continually improve access to our facilities, programs and services. We believe that creating genuine accessibility is a progressive journey, and it will take some time to achieve this. In the meantime, we encourage you to share your feedback with us about accessibility at World Vision Canada, as we are constantly looking for ways to improve.

Current Accessibility Initiatives

Accessible Customer Service Standard Training

We have trained our staff on how to interact with supporters in order to break down and prevent barriers to accessibility.

Policies and Procedures

We have revised our policies and procedures to include details on how to provide our programs and services to people with disabilities.

Our Office

Our office locations in Mississauga and Montreal are fully accessible to those with disabilities.

Contact Us

If you wish to make a comment or ask a question about the accessibility of our facilities, programs and services, please contact us using one of the following methods:

Mississauga Office

Online: When completing the form select the “Accessibility” option from the drop-down menu.

By Phone: 1-866-595-5550

TTY USERS: Please call 711 (Bell Relay Service)

In Person:

Mississauga Headquarters

1 World Drive
Mississauga, Ontario
L5T 2Y4

Montreal Office

433, rue Chabanel Ouest
Bureau 1109
Montréal, Québec
H2N 0A1​
1-800-363-5021