Having trouble with the My World Vision mobile app? You will find answers to some of the most common questions below. If you still need more assistance please email firstname.lastname@example.org
Why is the World Vision Canada App not available in the App Store?
The World Vision Canada App was a beta version and is no longer being developed. We continue to look for the best way we can use technology to deliver value to World Vision Canada donors. Please use the My World Vision web portal to continue to access the same information.
Why is my App not being updated?
The App was a beta version and is no longer being developed or updated. We continue to look for the best way we can use technology to deliver value to World Vision Canada donors. Please use the My World Vision web portal to continue to access the same information.
Where else can I access this information?
The same login that you use for the App can also be used to access the My World Vision web portal. All information within your My World Vision account remains up-to-date.
How do I Log in to the My World Vision mobile app?
This application uses the same email and password as your My World Vision account. If you do not have a My World Vision account you can create one.
Note: that while the app can be used without sponsoring a child, the experience within the application is best if there is an active child sponsorship.
I'm from outside of Canada. Can I use this application?
This application is limited to World Vision Canada accounts. You will not be able to log in to the application with credentials from other World Vision offices including the United States.
What if I forget my account password?
If you forgot your account password:
- Go to the My World Vision Login Page
- Click "Forgot Password" link
- Enter the email address used to register the account
- We will email you a password reset link
- Click on the email link to reset your password (you have 4 days to complete this)
Note: If you do not receive an email in your inbox or junk/spam folder after 1-2 hours, please try the “forgot your password” option again or call us at 1-866-595-5550 for assistance.
What is a My World Vision account?
It’s a personalized online account that allows you to deepen your connection with your sponsored children. An account allows you to send your sponsored children emails, see their latest progress and photos, and update your account information. To register for a My World Vision account, click here.
How can I create a My World Vision Account?
To create a My World Vision account visit my.worldvision.ca
and click the "Register" link at the top of the page. For more information, contact us at email@example.com or call us at 1-866-595-5550.
Where can I learn more about My World Vision?
Please visit https://my.worldvision.ca/help