Having trouble with the My World Vision mobile app? You will find answers to some of the most common questions below. If you still need more assistance please email mwvappfeedback@worldvision.ca.

How do I Log in to the My World Vision mobile app?

This application uses the same email and password as your My World Vision account. If you do not have a My World Vision account you can create one.
Note: that while the app can be used without sponsoring a child, the experience within the application is best if there is an active child sponsorship.


I'm from outside of Canada can I use this application?

This application is limited to World Vision Canada accounts. You will not be able to log in to the application with credentials from other World Vision offices including the United States.


Can I use Facebook or other social accounts to login?

Unfortunately, social logins are not integrated with the application. Please use your My World Vision account email and password to login.


What if I forget my account password?

If you forgot your account password:
  • Go to the My World Vision Login Page 
  • Click "Forgot Password" link
  • Enter the email address used to register the account
  • We will email you a password reset link
  • Click on the email link to reset your password (your have 4 days to complete this)

Note: If you do not receive an email in your inbox or junk folder after 5 minutes, please call us at 1-866-595-5550 for assistance.


What is a My World Vision account?
It’s a personalized online account that allows you to deepen your connection with your sponsored children. An account allows you to send your sponsored children emails, see their latest progress and photos, and update your account information. To register for a My World Vision account, click here.


How can I create a My World Vision Account?

To create a My World Vision account visit my.worldvision.ca and click the "Register" link at the top of the page. For more information, contact us at info@worldvision.ca or call us at 1-866-595-5550.