Vision Canada is committed to protecting the privacy of its donors, supporters,
employees and other stakeholders. We value the trust of those we deal with, and
of the public, and recognize that maintaining this trust requires that we be
transparent and accountable in how we treat the personal information that you
choose to share with us. During the course of our various activities, we
frequently gather and use personal information. This information may be
obtained directly from you or collected from third parties that have the right
to disclose this information to us. Anyone from whom we collect such personal
information should expect that it will be carefully protected and that any use
of or other dealing with this personal information is subject to express or
implied consent. Our privacy practices are designed to achieve this.
on where you live, World Vision Canada may not be under any statutory obligations
with respect to the protection of the information that you provide to us.
Notwithstanding this, World Vision Canada has voluntarily decided to adhere to
best practices for the collection, use and disclosure of personal information
as outlined in this policy.
World Vision Canada is committed to protecting the privacy of its donors, supporters, employees and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you choose to share with us.
During the course of our various activities, we frequently gather and use personal information. This information may be obtained directly from you or collected from third parties that have the right to disclose this information to us. Anyone from whom we collect such personal information should expect that it will be carefully protected and that any use of or other dealing with this personal information is subject to express or implied consent. Our privacy practices are designed to achieve this.
Depending on where you live, World Vision Canada may not be under any statutory obligations with respect to the protection of the personal information that you provide to us. Notwithstanding such, World Vision Canada has voluntarily decided to adhere to best practices for the collection, use and disclosure of personal information as outlined in this policy.
Defining Personal Information
information is information about an identifiable individual as defined, from
time to time, in applicable Canadian (including federal, provincial and
territorial) privacy legislation. This includes any information that can be
used to distinguish, identify or contact a specific individual. An individual’s
opinions or beliefs, as well as facts about, or related to, the individual may
also be considered personal information. Business contact information and certain
publicly available information, such as names, addresses and telephone numbers
as published in telephone directories, may not be considered personal
an individual uses his or her home contact information as business contact
information as well, we consider the contact information provided to be
business contact information, and therefore may not be subject to the same
level of protection as personal information
What Personal Information Do We Collect?
information collected by World Vision Canada may include: name, address, and
other contact information, credit card or bank account information for donation
purposes, countries or programs an individual wishes to support, language
preference, demographic information such as age and gender, and communication
preferences for marketing purposes.
How Do We Use and Disclose Your Personal Information?
Vision Canada collects personal information in order to service your account,
understand your giving preferences and provide you with relevant communications
and marketing materials.
share this information with World Vision employees for the purposes of
marketing, research and analysis. In some cases it may be necessary to share
the information with a third party service provider on a confidential basis.
When this occurs, we provide only the information that is required to provide
the services and strict terms of confidentiality are established. In certain
limited circumstances, personal information collected by World Vision Canada (excluding
financial information) may be stored or processed outside of Canada and
therefore subject to the legal jurisdiction of those countries.
Personal information gathered by our organization is
kept in confidence. Our employees are authorized to access personal information
based only on their need to deal with it for the reason(s) for which it was
obtained. Safeguards are in place to ensure that personal information is not
disclosed or shared more widely than is necessary to achieve the purpose for
which it was gathered. We contractually require any person or organization
providing services to World Vision Canada to comply with federal and provincial
privacy legislation. We also take measures to ensure that the integrity of
personal information is maintained and retained only as long as it is required.
We collect, use and disclose personal information only for purposes that a
reasonable person would consider appropriate in light of the circumstances. We
do not rent or sell personal information to any other organization.
Web Site and Electronic Commerce
password protocols and encryption software to protect personal and other
information we receive when a service is requested and/or paid for on-line. Our
software is routinely updated to maximize protection of such information. The
World Vision Canada Website uses or may in the future use, technology features
such as log-in registration, cookies, or click through tracking software. The
site also logs information such as Website IP addresses and browser types. This
information is used for analysis purposes and to provide better service for
We regularly review our privacy practices for our
various activities, and update our policy. Please check this Website on an
ongoing basis for information on our most up-to-date practices.
Access to Personal Information
Subject to certain exceptions, which are provided for
by applicable privacy legislation and/or by the Personal Information Protection and Electronic Documents Act, you
have a right to be told what personal information we hold about you and to whom
we may have disclosed that information. You also have a right to provide us
with a correction if you believe that any personal information we hold about
you may be inaccurate. To find out more, you can contact World Vision Canada’s
Privacy Officer as described below.
Sponsor Communications and Social Media
has created so many new opportunities for connecting with those we love and
care about. We recognize that you may be wondering why we discourage contacting
your sponsored child using technology like social media sites. While we are
fully committed to making communicating with your sponsored child as enjoyable
and efficient as possible, our priority is to ensure their safety and privacy,
as well as yours.
Canada understands that we cannot prevent sponsors from connecting with their
sponsored child through various social media sites; however, we do ask that you
consider the following before you engage in such communication:
- Understand, identify, and manage
potential risks of social media engagement;
- Understand and recognize
acceptable and inappropriate behaviour and communications; and
- Understand reporting mechanisms
if you feel uncomfortable as well as potential consequences of
we would like to share with you some posting guidelines so that you can make
sure that your sponsored child’s safety is not compromised when posting
information and communicating on social networking sites:
- Please only use the first name
of your sponsored child;
- Please do not post your
sponsored child’s ID number;
- Please ensure that the photos
you post are appropriate and that your sponsored child is adequately
clothed. Photos should not be geotagged and wherever possible, measures
should be taken to prevent electronic copying of photographs;
- Please do not publish
identifying or private information about the child (e.g. the name of the
location where he or she lives).
appreciate your support and understanding in protecting the safety of your sponsored
If you have
any questions or concerns please contact us through email clicking here
or call 1-866-595-5550.
Contact World Vision Canada Regarding Privacy Policies
or concerns related to World Vision Canada’s Privacy and Security Policy and/or
World Vision Canada’s treatment of personal information, should be directed to:
World Vision Canada
1 World Drive
If you have privacy concern, please call 1-800-329-6167
information on privacy and your rights in regard to your personal information
may be found on the Website of the Privacy Commissioner of Canada at
Mailing Lists and Newsletters:
World Vision Canada provides regular communications to
its donors through both regular postal mail and electronic mail. Any personally
identifiable information provided by you will be used for the purpose of
delivering the mailing item, renewing your subscription, providing details on
your sponsored child or the sponsorship program, research and/or marketing. You
may choose to opt-out of these communications at any time by contacting
Customer Service at 1 (866) 595-5550.
Contacting World Vision Canada Regarding Web site Operations
If you have any questions about the practices of this site, please contact World Vision Canada
World Vision Canada
1 World Drive,
General inquiries: 1 (866) 595-5550